How long is the contract?
12 months, and you can leave after 6 once setup is paid, with 30 days’ notice. After year one it rolls month to month.
Does my weekly time roll over?
No. Your weekly support time covers changes, updates and your consulting call. It is for that week and can't be saved up.
What if I need more help?
Extra work is £75 an hour, quoted in the portal and paid upfront before work starts.
Do you promise a number of conversations?
No. We promise to keep you found and improving, and we show you the numbers every month.
Is social media included?
Not at launch. Your plan covers your website, articles, newsletter and AI search.
Do I own the site?
Yes. Your code (handed over once all fees are paid), domain, email, content and Kit list are yours.
How fast are change requests done?
Change requests are turned round in 3 days.
How long until my new site is live?
7 to 10 working days. You approve the design before we build.
How do I pay safely?
UK clients pay by Direct Debit through GoCardless, covered by the Direct Debit Guarantee. Everyone else pays by card through PayPal. We never see your card details.
What do you do with my data?
We use it to run your service and nothing else. When you accept the agreement we keep your name, firm, email, the date and time and your IP address as proof you accepted. Our privacy notice explains it in full.
Who checks my site?
A named person on our team checks every page before it goes live, and you approve it too.
Who is it for?
Business owners with 10 to 49 staff, in the UK and US first. It is not for dentists or clinics, because we do not connect booking systems.