Terms
A plain-English summary of how our plans work.
The short version
- 12 months, and you can leave after 6 once setup is paid, with 30 days’ notice. After year one it rolls month to month.
- No. Your weekly support time covers changes, updates and your consulting call. It is for that week and can't be saved up.
- Extra work is £75 an hour, quoted in the portal and paid upfront before work starts.
- No. We promise to keep you found and improving, and we show you the numbers every month.
- Not at launch. Your plan covers your website, articles, newsletter and AI search.
- Yes. Your code (handed over once all fees are paid), domain, email, content and Kit list are yours.
- Change requests are turned round in 3 days.
You accept the agreement with one click when you order. We record your name, business, email, the date and time, the agreement version and your IP address as proof of acceptance, and email you a PDF copy.
The full service agreement is published here once our solicitor has reviewed it. If you have a question about it before then, book a call.